Return and Refund Policy
Right of Cancellation
You have 14 days right of cancellation when shopping on ektaliving.com, running from the date of delivery.
The cancellation right for goods on sale is also 14 days.
The right of cancellation applies if the entire purchase is returned. We also offer the possibility for you to return your purchase partially. If you make a partial cancellation, the freight charges will not be refunded, but otherwise, the procedure and terms are the same as when you cancel the entire order.
If you want to cancel your order, please follow the instructions stated below:
1. Within the 14 days right of cancellation, please inform us at info@ektaliving.com that you want to cancel your order/ part of your order at +45 70 555 888. You cannot use your right of cancellation by refusing to accept the goods at delivery, or by omitting to collect it, without letting us know that you wish to use your right of cancellation.
2. Please enclose a print of the order confirmation email and mark the item(s) that you wish to return in the return package. All goods must be returned in the original packaging.
3. Within the right of the cancellation period, you must send or deliver the goods to:
Piffany Copenhagen ApS
c/o FUNC
Bygmarken 25
3520 Farum
Denmark
Please note that the goods cannot be sent COD or without distribution.
Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our office. We recommend using track and trace.
Our furniture collection cannot be sent by regular mail and will instead have to be returned via a special carrier.
Refund
We refund all payments from you when you use the right of cancellation for the entire purchase. This includes any standard freight charges, except the return costs.
By partial cancellation, we don’t refund the freight charges.
We will refund your payment after receiving the goods you have returned, without charging you any fees as a consequence of the reimbursement.
If you have any questions, please contact us at info@ektaliving.com
or by phone at +45 70 555 888.
Claims
If you purchase goods that have a defect the Danish Sale of Goods Act applies.
Please check your goods when you receive them. If you have received a damaged or wrong item please send us an email at
info@ektaliving.com including pictures and a detailed description.
You have two years warranty, which means that if the item you purchased has any flaws or differs from the description at the time of purchase, you can file a complaint with us.
If we accept the claim you can either get the product repaired, exchanged, receive your money back, or have a reduction of the price, depending on the specific situation.
It is, of course, a requirement that the complaint is justified, and that the defect is not due to incorrect use of the product or other tortious behaviors.
Please note that our products are made of natural materials, such as wood and leather, and traces of this will occur.
You must notify us within "reasonable time" after you have discovered the defect of the product. If you notify us within two months after the defect has been found, the complaint will always be timely.
If the complaint is justified, we will defray the shipping costs.
The product must be sent back in proper packaging. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our office. We recommend using track and trace so that you may follow the shipment.
If we cannot agree on the handling of the claim, you may file a complaint to the EU Online Dispute Resolution. If you want to make use of the EU Online Dispute Resolution, you can use this link: http://ec.europa.eu/odr